Your information, handled fairly.

1. What we collect

When you call or message Fair Deals Auto Repairs on WhatsApp, or book an in-person inspection, you may give us:

• Your name and phone number
• Your vehicle's year, make, model, and VIN or licence plate if you share it
• Photos or videos of your vehicle (such as rust, body damage or dash lights)
• The address or meeting location and time for your appointment
• Our inspection notes and the written quotes you receive from partner shops

Our website host (Cloudflare) automatically keeps standard technical server logs (such as IP addresses and request timestamps) to keep the site secure and reliable.

2. How we use your information

• To schedule and carry out your in-person vehicle inspection
• To obtain a written quote before any work starts from an independent partner shop, when you ask us to
• To follow up about your inspection or repair, including sending a link to leave an honest review
• To keep basic business, accounting and tax records

We do not sell or rent your personal information to anyone.

3. Sharing with partner shops and service providers

• Partner shops (only with your OK): Our partner shops do the repairs. We share your name, phone number, vehicle details and relevant photos with a partner shop only when you ask us to get a quote or arrange work, and we tell you which shop before we share. If you prefer, you can ask us not to share your details and we will give you the shop's contact information instead.
• Service providers: We use trusted third-party tools to run the business: WhatsApp (Meta), our phone carrier, our website host and visitor-statistics provider (Cloudflare), and Google if you contact us through our Google Business Profile.
• Legal requirements: We may disclose information if required by Canadian or Ontario law.

Some of our service providers (such as Meta, Google and Cloudflare) process or store data on servers outside Canada (including in the United States), where it may be subject to the laws of those jurisdictions.

4. Cookies

Our website does not use cookies or advertising trackers, and it has no server-side forms. We also use Cloudflare Web Analytics, a privacy-first tool from our website host. It does not use cookies or track you across other websites. It only counts visits in total (pages viewed, referring site, general country, and device and browser type) and cannot identify you. Nothing you type into the WhatsApp message builder is stored on our website; it simply prepares a link that opens in your own WhatsApp app.

5. Retention and safeguards

We keep inspection and contact records for up to 2 years after your last contact with us, then delete them, unless we are required to keep basic invoice records longer for tax or legal compliance. Vehicle photos are deleted once they are no longer needed for your inspection or partner-shop quote.

We protect your information using strong passwords, device encryption and two-step verification on our business accounts, and limit access to only those who need it to serve you.

6. Your rights and choices (PIPEDA)

• Access, correction and deletion: You can ask what personal information we hold about you, ask us to correct inaccuracies, or ask us to delete your information (subject to legal record-keeping rules).
• Opt out of follow-ups: Reply STOP to any WhatsApp or text message from us and we will stop sending follow-up messages right away.
• Contact us: For any privacy question or request, call or WhatsApp us at (647) 624-1796 or email contact@fairdealsauto.ca.

If you have a concern we cannot resolve together, you have the right to contact the Office of the Privacy Commissioner of Canada.